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마케팅 천재를 만드는 작은 책
김훈철 지음 ㅣ 232쪽 ㅣ 2006.09.08 ㅣ 다산북스
정가 10,000원
내용 및 구성
지은이 소개_김훈철
서강대학교 경영학과를 졸업하고 현재 마케팅 광고대행사인 (주)매드21 대표이사를 맡고 있다. 동아제약 영업본부, 동아식품 기획관리과를 거쳐 오리콤에서 광고기획 부장으로 활동했다. 한국 생산성본부, 한국 능률협회 및 각 대기업에서 마케팅과 광고 실무강의를 했으며 서울 예술대학, 성균관 대학교 언론정보 대학원 등에서 마케팅 및 광고기획 강의를 하고 있다.
지은 책으로는 《성공적인 광고 캠페인을 위한 전략적 사고법》, 《히트상품의 성공비결》, 《소비자를 사로잡는 광고 전략》, 《경쟁에서 이기는 광고 커뮤니케이션 전략》, 《브랜드 설득》 등이 있고, 공동으로 엮은 책으로는 《신제품 개발을 위한 전략적 사고법》, 《새로운 소비자 트렌드》, 《마케팅 리엔지니어링-고객 만들기》, 《시장 창조 전략》, 《마케팅 성공 전략》, 《마케팅 로고스》, 《컬러 마케팅 전략》, 《불황을 이기는 생존 마케팅 전략》, 《히트 브랜드 상품 창조 전략》 등이 있다
이 책은…
대한민국 마케팅 현장에서의 25년여의 경험을 가진 저자가 ‘마케팅의 정수’를 알려준다. 일하고 관리하고 배우고 실천하는 과정에서 깨달은 마케팅의 핵심을 일기를 적어나가듯 한 권의 책으로 정리했다. 마케팅의 원리, 구조, 전략, 전술, 본질이라는 큰 화두를 밑에 18가지 작은 깨달음을 정리한 이 책은 기업의 최고 마케터라 할 수 있는 CEO를 필두로 마케팅 매니저, 마케팅 실무자뿐 아니라 마케터와 함께 일하는 사람들에게도 유용한 지침을 전달한다. 이 18가지 깨달음은 우리 마케팅 현실에 꼭 들어맞을 뿐만 아니라 세계적인 마케팅 현장에서도 성공할 수 있는 단초를 제공한다.
누구나 자기 분야에 통찰력을 갖고 싶어한다. 마케터는 더욱 그러하다. 소비자의 요구는 날이 갈수록 다양해지고, 새로운 경쟁자는 하루가 멀다 하고 출현한다. 이렇게 매일매일 복잡해지고 혼란스러워지는 현실 속에서 마케터는 체계적 질서가 확연히 보이는 그 순간을 잡아내기를 간절히 바란다. 책은 마케터의 그러한 열망을 채워주는 데 부족함이 없다.
“CEO가 100억을 줘도 아깝지 않은 최고의 마케터가 돼라!”
“마케팅이란 무엇인가?” 어찌 보면 엉뚱한 질문 같지만, 무심코 던진 이 질문에 당황하지 않을 마케터는 얼마나 될까? 소위 마케터를 자청하는 사람들도 자기 일이 ‘무엇’이라고 단정하기란 쉽지 않을 것이다. 물론 자기 일에 대한 생각을 확실히 정리해놓은 사람이라면 ‘마케팅은 소비자와 제품을 연결하는 행위’라고 간단하고 명료하게 대답할 수도 있다. 그렇다면 또 이렇게 물어보자. “소비자와 제품을 올바르게 연결하기 위해, 그 둘의 올바른 관계맺음을 위해 마케터는 무엇을 생각하고 무엇을 실행해야 하는가?” 이 또한 어려운 질문이 아닐 수 없다.
마케터는 하루하루 변화무쌍한 현실 속에서 매순간 판단하고 결정하고, 실행해야 한다. 그런데 문제는 적당히 해서는 결코 소비자의 마음을 사로잡을 수 없다는 것이다. 마케팅은 제품, 나아가 기업과 브랜드의 흥망을 좌우할 만큼 중요하다. 그렇기에 기업들은 앞을 다투어 최고의 마케터를 스카우트하려고 열을 올린다. 마케팅의 핵심을 꿰뚫고 있는 사람, 마케팅이란 무엇이고, 소비자와 브랜드의 올바른 관계맺음을 위해 무엇을 어떻게 해야 하는지를 명확히 알고 있는 사람. 그런 사람이 한 사람만 있어도 기업은 무너지지 않는다.
책은 앞서 말한 질문들에 대한 답과 함께 최고의 마케터가 될 수 있는 길을 제시한다. 그리고 독자 스스로 그 해답을 내면화시킬 수 있도록 도와준다. 자기 몸으로, 그리고 자기 마음으로 체득하지 않은 원리는 백날이 흘러도 아무런 효력을 발휘할 수 없기 때문이다. 그런 의미에서 이 책은 최고 마케터라 할 수 있는 CEO를 비롯해서 마케팅 관리자, 마케팅 실무자에게 최고의 지침서가 되어줄 것이다.
마케팅 마인드, 마케팅 사고, 마케팅 실행을 180。 변화시킬 단 한 권의 책!
마케팅은 복잡하면서도 의외로 단순하다. 마케팅이 복잡하고 어렵게 느껴지는 것은 마케팅을 단순히 ‘제품을 팔아 돈을 벌어들이는 행위’로 인식하기 때문이다. 이런 인식을 가지고 있는 한은 절대로 진정한 마케팅을 실현할 수 없다. 마케팅이 소비자를 이롭게 하고 행복하게 만들어주는 행위라는 인식의 전환 없이는 마케터도 기업도, 궁극적으로 소비자도 결코 만족스러운 상태에 도달할 수 없다.
책은 이렇게 마케팅 마인드에서부터 마케팅 사고, 마케팅 실행에 대한 인식을 180° 바꿔준다. 마케팅 원리, 구조, 전략, 전술, 본질이라는 다섯 가지 큰 화두와 18가지 작은 깨달음은 마케팅의 핵심이자 모든 것이라 할 수 있다. 아무리 발바닥에 땀이 나도록 뛰어다닌다고 해도 그것이 올바른 방향이 아니라면 에너지 낭비에 불과하다. 오히려 손실을 불러올 가능성이 크다. 마케팅이 무엇인지, 마케터는 어떤 사람인지, 소비자와의 행복한 관계맺기는 무엇인지, 진정한 마케팅의 세계를 알고 싶다면 이 책에서 그 답을 발견할 수 있을 것이다. 최고의 마케터, 최고의 브랜드를 목표로 하고 있다면 이 책을 통해 마케팅의 핵심에 한발 더 다가설 수 있다.
“최고의 마케터가 되고 싶은가? 그렇다면 깨달음에의 유혹을 느껴라!”
가만히 앉아 있는 사람에게 ‘최고’라는 이름은 절대 따라오지 않는다. 자기 일에 대한 열정, 최고가 되고 싶다는 열망, 끊임없이 성장하고 싶다는 바람, 그리고 부단한 노력이 겹쳐질 때 비로소 ‘최고’의 위치에 오를 수 있다. 최고의 마케터가 되고 싶다면, 자기 안에서 ‘깨달음’이 솟아나도록 스스로를 갈고 닦아야 한다.
깨달음 하나_모든 것은 변한다. 하지만 그 변화의 중심에는 언제나 기회가 도사리고 있다. 문제에 관한 자기관여도를 높여라. 그럴 때 변화를 두려움 없이 받아들일 수 있고 기회를 포착할 수 있다.
깨달음 둘_제품은 살아 있다. 소비자 또한 살아 있다. 제품과 소비자를 3인칭의 대상이 아니라 2인칭의 동반자로 생각하라. 그리고 우리 브랜드만이 할 수 있는 독특한 가치를 약속하고 실천하라.
깨달음 셋_소비자에게 브랜드를 각인시키는 방법에는 두 가지가 있다. 적절한 타이밍을 이용해 소비자의 지각 속에 제일 먼저 들어가라. 그게 아니라면 선도자와 정반대의 전략을 사용하는 것이 유리하다.
깨달음 넷_마케팅은 단순한 아이디어가 복잡한 것을 이기고, 하나의 아이디어가 여럿의 공격을 이기는 게임이다. 단순하고 강력한 한 가지를 ‘소비자의 자아실현’이라는 목적에 집중하여 실행하라.
깨달음 다섯_마케팅의 진정한 주인은 소비자들이다. 널리 소비자를 이롭게 하는 긍정적인 마음이 마케팅의 본질이다. 소비자의 마음이 스스로 움직여 우리 브랜드와 친밀한 관계를 맺도록 만들라.
* 차례
프롤로그_마케팅 천재로 가는 첫걸음
1장 마케팅 원리에 대한 깨달음 3
작은 깨달음1_변화의 본질 다루기
작은 깨달음2_문제점을 발견하고 해결하기
작은 깨달음3_자기화를 통한 깨달음 얻기
2장 마케팅 구조에 대한 깨달음3
작은 깨달음4_제품을 사람으로 인식하기
작은 깨달음5_소비자를 사람답게 이해하기
작은 깨달음6_브랜드로 약속하고 지키기
3장 마케팅 전략에 대한 깨달음5
작은 깨달음7_소비자 지각 움직이기
작은 깨달음8_선도자 입장 고수하기
작은 깨달음9_새로운 카테고리 개척하기
작은 깨달음10_소비자의 마음속에 들어가기
작은 깨달음11_No.1 브랜드와 경쟁하기
4장 마케팅 전술에 대한 깨달음4
작은 깨달음12_한 가지에 집중해 실행하기
작은 깨달음13_소비자의 본성 활용하기
작은 깨달음14_단순하게 차별화하기
작은 깨달음15_마케팅 성공조건 숙지하기
5장 마케팅 본질에 대한 깨달음 3
작은 깨달음16_소비자 심리원형 이해하기
작은 깨달음17_심리변화의 핵심 카오스모스
작은 깨달음18_마케팅의 힘은 긍정적인 열정
에필로그_생각 없는 마케팅에 미래는 없다
부록_마케팅 마스터가 추천하는 더 읽을 만한 책
* 책 속에서
매순간 판단하고 결정해야 하는 CEO나 마케팅 관리자에게는 ‘알아봄’과 ‘판단함’이라는 두 가지 단어가 꼬리처럼 따라다닌다. 올바르게 알아보고 올바르게 판단하기 위해 필요한 것은 무엇일까? 바로 마케팅 통찰력이다. 우리 모두가 현장의 마케터가 될 수는 없지만 기업의 운명을 책임지고 있는 CEO나 마케팅 관리자는 필수적으로 ‘마케팅 통찰력’을 갖추어야 한다. CEO든 마케터든 마케팅 통찰력이 없으면 변화를 제대로 읽어낼 수 없을 뿐만 아니라 판단을 내릴 수도 없다. 그렇다면 ‘통찰력’이란 무엇인가? 다름 아닌 생각의 힘이다. (p.5)
마케팅의 세계에서는 똑같은 것이 두 번 반복되지 않는다. ‘똑같은 강물에 두 번 뛰어드는 일은 있을 수 없다’는 헤라클레이토스의 말처럼 마케팅 현실은 끊임없이 변화한다. 모든 것의 본질에는 반드시 변화가 내재되어 있다. 태풍의 중심에서 고요를 들여다보듯 변화 그 자체를 자세히 들여다보면 볼수록 변화는 두려움이 아니라 마케팅 찬스가 될 것이다. (p.21)
제품을 사람으로 인식한다는 것은 도대체 어떤 의미인가? 간단히 말하면 제품을 3인칭으로 생각하지 않고 2인칭으로 생각하는 것이다. ‘나와 그것’이 아니라 ‘나와 너’로 관계의 패러다임을 전환하는 것이다. 물론 소비자와의 관계 역시 ‘나와 그 혹은 그녀’가 아니라 ‘나와 너’의 관계로 전환해야 한다. (p.40)
새로운 시장을 선도하는 브랜드는 ‘빨리 움직인’ 브랜드가 아니라 가장 적절한 시점에 움직인 브랜드다. 현실에서 가장 빨리 움직인 기업이 아니라 소비자 지각에 최초로 인식된 기업이 되어야 하는 것이다. (p.79)
새로운 브랜드를 개발하는 데는 한 가지 길만 있는 것이 아니다. 두 가지의 길이 있다. 최초의 주자가 되어 No.1 브랜드를 확립하든지 아니면 선도자와 반대되는 개념의 브랜드를 확립하는 것이다. (p.126)
마케팅은 단순한 아이디어가 복잡한 것을 이기고, 하나의 아이디어가 여럿의 공격을 이기는 게임이다. 왜 그런가를 알기 위해 잠재소비자의 마음속으로 되돌아가라. 어떻게 그 마음속으로 들어가는가? 이는 하나의 메시지를 개발하고 그것을 다른 형태로 끊임없이 되풀이함으로써, 또는 많은 메시지를 준비함으로써 가능하다. (p.165)
아무리 마케팅이 행동을 취하지 않으면 의미가 없다 할지라도 제대로 된 행동이 아닌 경우에는 열심히 실행을 해봤자 아무 이득이 없다. 이익이 남지 않는 기업은 기업으로서의 가치를 상실한다. 이를 주도하는 사람이 마케터다. (p.199)
브랜드 약속은 이성이 아닌 감정과 감성의 영역에 있다. 그래서 브랜드 약속의 근본법칙은 인간이라는 존재가 가지는 본성에 있다. 소비자의 본능과 가슴을 신뢰하라. 감성적 가치 뒤에 있는 대중의 힘을 높게 평가해야 한다. (p.206)
Google just opened up Knol, its Wikipedia competitor, to the public after announcing a private beta of the service last December. Unlike Wikipedia, Knol puts a stronger emphasis on authorship and even encourages users to start different 'knols' for the same subject. Google is also serving up AdSense advertising on the site, whereas Wikipedia stays away from any advertising on its site.
In many respects, Knol is similar to Jason Calacanis' Mahalo, though its scope seems even more ambitious and its tools a bit more refined. It does, however, validate the Mahalo model.
Knol puts a lot of emphasis on authorship and, somewhat akin to Amazon's "Real Name" scheme, authors can validate their identity on Knol through either a credit card or phone number.

The default setting for every Knol is "moderated collaboration." In this mode, anybody with a Google account can suggest changes to an knol, but the author has to accept these changes before they go live.
Authors can also invite others to contribute to their articles and given them the same rights as the original author.
There is also an option for authors to write a short bio of themselves in Knol. While this is interesting here, it will be even more interesting to see if Google might start sharing these Knol identities (and maybe even the users' reputation) among more of its properties.
Setting up a Knol is as easy as clicking the "Write a Knol" button. The text editor, too, is pretty straightforward, especially in the face of the often cryptic mark-up language most wikis use.
Knol uses a rich text editor, which presents users with all the typical editing functions, including basic formatting options, links (all set to 'nonfollow'), and the ability to add references.

As of now, you can not embed any videos or other content, except for the New Yorker Cartoons that Google incensed for this project for reasons only Google knows.
Users who don't want to write their own articles can review and rate knols. There is also an option to leave comments on every knol.
Users can choose between three licenses for their articles, the Creative Commons Attribution License, the Creative Commons Attribution-Noncommercial License, and an "All Rights Reserved" license. The Attribution license is the default setting. Users can chose a different license for every knol.
Authors on Knol can enter their AdSense data into Knol. Besides the cut Google already takes from the advertising through AdSense anyway, authors will get the regular AdSense payout for every click on an ad. This seems like a smart way to reward users who write the best (or most popular) content, while still making money for Google.
In the competition with Wikipedia, this might mean that some authors could divert their attention from editing Wikipedia articles to Knol. However, the question will also be if spammers can find a way of abusing this.

While there is no option to embed any videos or other content into the site, authors can embed cartoons from the New Yorker. This is done through a rather cumbersome process where users have to first search for a cartoon in the New Yorker store and then enter the ID number of the cartoon into Knol. Why Google chose the New Yorker's cartoon archive for this is anybody's guess, but chances are that Google will announce more content partnerships in the near future.
Given how often Wikipedia results appear as Google's top results, it would make sense for Google to look at this and decide to start its own competitor. By incentivizing authors through AdSense and by giving its users simple, but powerful tools to start their articles, Google might just be on the right track. While Google keeps reiterating that Knol is not meant to compete with Wikipedia, it's hard to see how that wouldn't be the case.
Knol, of course, has far fewer articles now than Wikipedia, but as it grows, it will be interesting to watch if Google is going to give preference to its own pages over the Wikipedia results. After all, Knol carries Google advertising and Wikipedia doesn't, so Google would clearly have an incentive in doing so, though the potential public outcry if Google would try to do this might prevent them from even attempting it.
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(Business 2.0 Magazine) -- Talk about a killer app. Two years ago Jia Shen and Lance Tokuda wrote, just for fun, a goofy Web application for MySpace that could turn anyone's photos into live-action slide shows. It succeeded - horribly. Within days of its launch, hordes of users at the then-superhot social network discovered the app, added it to their profiles, and communicated it to their friends. It spread like a case of Ebola at the Super Bowl. Within a month Shen and Tokuda had 100,000 users, and traffic was doubling every 24 hours.
The servers - those digital canaries in the mine shaft - crashed, and crashed again. "It was crazy," Shen says. "We were down 17 of the first 30 days." Then it got worse. With traffic peaking at 1.5 million users, server costs topped $20,000 a month. And there was no way to monetize their creation.
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| The gatekeeper: Facebook platform manager Morin is busy keeping tabs on more than 2,500 applications. |
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| Drawing power: Kantor (center) and brothers Tim and Ted Suzman turned to advertising to monetize Graffiti's 5.9 million users. |
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| Mini moguls: Goldstein and partner David Gentzel run SocialMedia, one of the biggest startups dedicated to Facebook apps. |
Still, they soldiered on for more than a year, keeping afloat with tens of thousands of dollars in loans while hoping to figure out a way to turn their enormous fan base into a brilliant business. It never happened - at least not on MySpace.
This spring, however, Shen and Tokuda spent a few days porting their MySpace hit over to Facebook. The upstart social network began as a hangout for high school and college students and last September allowed anyone to join.
Eight months later, Facebook did something MySpace still hasn't done: It opened up its network to developers and made it easy for them to make money from their applications. Which is exactly what Shen and Tokuda did when they rewrote their app and let it loose on Facebook.
Two months later, the duo had generated more than $200,000 in ad revenue. By late July they had 14 other apps up and running, with more than 22 million users. "When we started, we had no idea what we were doing," Shen says. "Now we have a whole suite of applications, and that's where our power is."
It's an increasingly common tale as the Facebook economy picks up steam. In just 10 weeks, hundreds of developers launched more than 2,500 new applications, triggering 139 million downloads. While a possible Facebook IPO or acquisition could change things overnight, for the moment it's a free-for-all.
The apps have names like FoodFight, Zombies, (fluff)Friends, and Fortune Cookie, and they let users indulge in everything from scrawling graffiti and sending virtual cocktails to buying music, brokering loans, and joining charitable causes - usually without leaving their Facebook homepages. Some apps have attracted hundreds of thousands of users, and a select few have pulled in millions.
One venture capital firm, Sand Hill Road-based Bay Partners, has set aside more than $12 million to bootstrap 50 new Facebook applications. "The current apps only scratch the surface of what is possible," says Salil Deshpande, a partner at the firm. "We're looking for much more sophisticated applications that can make money."
Developers like Shen have already proven how to use Facebook - and other social networks - to pull in a mass audience. But figuring out how to profit from those viral applications is another matter. So far, most of the revenue from Facebook apps comes from fairly primitive forms of advertising, such as Google (Charts, Fortune 500) AdSense. Yet a few developers are building applications to sell real and virtual goods. And others think they'll be able to charge major brands for access to the highly targeted Facebook crowds they've started to assemble. "We intend to build a giant company on top of these social operating systems," says Slide CEO Max Levchin, who's already made one fortune as a co-founder of PayPal. His startup specializes in photo slide shows that pull in more than 129 million users a month. "It's an opportunity for all of us to build the next Electronic Arts, Intuit, or Adobe."
The Facebook economy was born one afternoon in May, when the insouciant boy hero of social networking, Facebook CEO Mark Zuckerberg, told a crowd of developers in San Francisco what they had been dying to hear: that hackers deserve a real piece of the action in a market with ad revenue alone approaching $1 billion.
"Right now, social networks are closed platforms," Zuckerberg told the assembled entrepreneurs. "Today we are going to end that." That day Facebook began allowing programmers like Shen to build as many apps for Facebook's 32 million users as they could dream up - and to pocket whatever money they made doing it, with Facebook providing access to both the audience and the programming tools needed to draw them in.
Programmers talk about Zuckerberg and Facebook in the same terms they once used to describe Bill Gates and Microsoft (Charts, Fortune 500), so great are the power that social networks wield and the perceived stranglehold Facebook has on its growing audience. MySpace, by far the largest of these networks, with more than 100 million users, was the first to see them as software platforms, allowing users to customize their profiles by adding simple apps. But when it came to sharing revenue, MySpace held its cards close to its chest: it would quietly permit developers to make money only when their users left the MySpace network.
Zuckerberg has turned the MySpace business model upside down: Not only is he giving developers their own real estate within Facebook - both inside users' profile pages and on piggybacked application pages - but he's allowing them to make money from their apps any way they can, from ad sales to direct purchases of services and merchandise. For example, download iLike, an app that lets you sample and purchase music, and the developer gets a 5 percent kickback if you end up buying songs from iTunes or Amazon.com (Charts, Fortune 500).
To incentivize developers, Facebook is also breaking ranks with rivals by sharing crucial data - such as a user's age, interests, and friends - that enables more sophisticated applications. Zuckerberg also set up a speedy approval process that allows most programmers to load their apps into the network in a matter of days.
Josh Kopelman, a Philadelphia-based venture capitalist and investor in such startups as LinkedIn and Yapta, sees more users coming Facebook's way (ComScore reports Facebook grew 270 percent last year, while MySpace grew 72 percent) - and even more developers. "If you were a venture-backed Web startup," Kopelman says, "and had to decide whether to focus on a site that welcomed you in and let you keep 100 percent of the revenue you generate, vs. a site with a vague policy that doesn't let you generate any revenue, it's not even a decision. It's an IQ test."
The real IQ test, of course, is figuring out how to create an app that takes off and makes money. So what defines a killer Facebook app? Senior platform manager Dave Morin says the stickiest applications are those that tap into the "social graph." That's Zuckerberg's oft-quoted term for the web of connections between users and their friends. "Most apps are only interesting if there is much more content below that widget," Morin says. "It needs to take you someplace different, do something more."
Morin's favorite example is (fluff)Friends, which lets the user place a cartoon image of a penguin, pig, squirrel, radish, or other cute object on his or her profile page. People can pet it, buy a habitat for it (with fake dollars), even buy a real T-shirt (with real dollars) bearing the virtual pet's image. That's all pretty standard stuff these days.
But this app's clever twist, Morin says, is the way it gets you to reach out to your friends. First you adopt a pet and invite your friends to pet or feed it. Then you pet their pets, or see all the pets that your friends have adopted within Facebook - all while racking up virtual currency to engage in more (fluff)Friend silliness. "I call it interaction capital," Morin says. "The more users interact with the application, the more virtual credit they get." And if they sell a lot of T-shirts or advertising, that's more cash in the (fluff)Friends creators' pockets. The app cleared 1 million downloads after just seven weeks and now adds more than 10,000 new users a day.
There's a science to achieving perfect viral alchemy, and it's getting more sophisticated by the day. One place every Facebook developer frequents is Appaholic.com. Created by San Francisco-based programmer Jesse Farmer, Appaholic breaks down Facebook applications by popularity, growth rate, and even "virality," as measured by growth in a single day. On a recent day, Farmer ticked off the leading app in each category: Top Friends, a Slide application that lets you rank your friends; Griddle, a word game; and What's My Chinese Name?
Appaholic has developers glued to the site's analytic tools, looking for secrets that reveal what makes one app soar and another tank. When a new feature suddenly boosts an application's number of users, "you quickly see other developers rolling out similar features," says Paul McKellar, the San Francisco-based programmer behind the hit app SocialMoth, with more than 400,000 users. "You have to, if you want to keep up."
In the short time since the new Facebook platform went live, Farmer has already spotted a few telltale patterns. One attribute that's death to an app, he says, is complexity. Facebook and all its homegrown applications are relatively simple; those who create something that requires too much thought or explanation quickly run into trouble.
Farmer learned the hard way: Bookshelf, an application he helped develop, lets you list, share, and search your books, movies, music, and games. It went nowhere. "We were decimated by applications that didn't do nearly as much, that were far simpler, like iRead," Farmer says. "Within a week they were 10 times our size. Any application that is more complicated than the most complicated feature in the core of Facebook will be penalized."
Applications that augment or mimic existing features on Facebook - such as the wall (a space for writing messages) or a poke (a way for friends to say a quick hello) - are also more likely to take off. And those that stumble on even the smallest bug are likely to become roadkill. Matches, a flirting application, fell into a hole when a time-out bug, a Facebook glitch, stopped the app in its tracks. In the week it took to fix it, Matches lost about 100,000 users and ceded the category to a rival called Crushes. The lesson, Farmer says, is "users don't care why it doesn't work or whose fault it is. They will leave and probably not come back."
Armed with those sorts of insights, some startups are positioning themselves as Facebook app factories. "Netscape browsed the Web, Yahoo organized it, Google searched it, and now Facebook has made it social," says Seth Goldstein, co-founder of SocialMedia, a small shop in Mill Valley, Calif., that's already turned out such Facebook hits as FoodFight (throw a virtual lobster at your buddy) and Happyhour (send that buddy a cocktail). How does he plan to cash in on all those widgets?
At the moment, advertising opportunities are unproven - which is why Goldstein is leaning toward sponsorship as a simpler path to profits. FoodFight, Goldstein says, is an ideal mechanism for food companies to market themselves. Instead of throwing a chicken drumstick at a friend, a user could throw, say, a drumstick sponsored by Tyson Foods. "I had an ad agency representing a buffalo wings chain approach us with an $80,000 ad buy," Goldstein says. "It's starting to happen."
Shen and Tokuda's outfit, meanwhile, has become a lot more than a slide show. The company, now called RockYou, has more than $10 million in venture funding, more than a dozen developers, and one of the largest portfolios of applications. Its 15 apps include Horoscopes, Emote (icons for your status box), and Glitter Text (sparkly fonts). This time around, the revenue model is getting as much attention as the code. In late July the startup launched its own advertising network: RockYou is offering its user base and Facebook pages as a way for advertisers and other developers to reach more users. "We don't know which approach is going to work best yet," Shen says, "so we're trying them all."
So is San Francisco-based Slide, which has 12 Facebook apps and a growing audience to offer advertisers. Slide is also launching an ad network that will let advertisers brand its apps. CEO Levchin thinks that because users volunteer their ages, interests, locations, and other specific personal information, Facebook has the potential to be the best ad platform on the Web. "Until recently, Facebook had all of this ad inventory to itself," Levchin says. "Now it's saying, 'Go nuts. Sell it any way you want.'"
Not everyone is drinking the Kool-Aid. Andrew Chen, an entrepreneur-in-residence at Mohr Davidow Ventures, thinks the revenue opportunity is still unproven. "The question is whether large-brand advertisers will feel like it's a good idea to buy space on still relatively small pieces of real estate," Chen says. "I would imagine they'd want to deal directly with Facebook." The company, after all, already generates an estimated $150 million in ad revenue on its own.
Developers face other risks: Should Facebook go public or get acquired - as has been widely rumored - new circumstances could force Zuckerberg to give up his share-the-love revenue model and keep more of it in-house. The company might also rip a page from the Gates playbook and launch its own versions of the most popular applications. Or Zuckerberg could kick everyone out and go home.
As a hedge, developers aren't limiting themselves to one platform. Bebo, LinkedIn, MySpace, and several other large social networks have signaled in recent months that they will likely follow Zuckerberg's footsteps. "They will all open up," says Charlene Li, a marketing analyst at Forrester Research. "It's inevitable." MySpace, for its part, is said to be working on substantial changes to its platform. While company officials declined to respond to specific questions about its plans, they did say their goal is to work more closely with outside developers.
Anticipating that day, Palo Alto-based Box.net, which sells online storage and sharing, recently created a Facebook app for its service and a subscription package for Facebook users. But that doesn't mean the startup won't be showing up on other networks when their doors open. While the networks all have different software protocols, the apps are small, and the time and effort required to retool one for, say, LinkedIn or MySpace doesn't scare developers. "Facebook has done the best job opening up," says Box.net CEO Aaron Levie. "But we are not about building a business on any particular platform."
For folks like McKellar, though, simply owning a few Facebook apps is just fine. He has yet to make any real money from SocialMoth, but he's willing to fork out $500 a month in server costs just to hold on to his audience in the hope that he'll figure out a revenue model soon enough. "I go where the users are, and where they make it easy for me," McKellar says. "Right now, that's Facebook."
1: Sell ads
The play
Just about any Facebook app can get into the ad game, but only those with the biggest audiences will earn serious money. Several easy-to-use ad networks are already delivering the ads for a cut of overall sales.(See "Tools," below.)
The front-runners
Graffiti (5.9 million users). This highly viral drawing tool spread quickly because of its simplicity and originality.
iLike (5.4 million users). Users can set up their music and video libraries in mere minutes.
The Simpsons Photos, Quotes, and Trivia (60,000 users). Pearls of wisdom from the first family of Springfield.
The payoff
Apps currently generate less than $1 for every 1,000 pageviews. But that amount will likely increase as demographic targeting becomes more refined and the ad models move from simply racking up pageviews to measuring users' engagement.
Tricks of the trade
1. Establish your base. Hold off on serving ads until you have at least 10,000 users. Bombarding users with too much advertising can scare them away and hurt your growth in the long run.
2. Test different ad networks. Putting up ads is a simple cut-and-paste operation, so you can afford to be choosy and pick the network that gives you the best deal.
3. Don't clutter up app pages. "This is definitely a challenge for developers," says Mark Kantor, one of three developers behind Graffiti. "The most important thing is to preserve user experience."
4. Renegotiate as you grow. Demand a bigger cut of the revenue share as your traffic jumps. Says Kantor, "It might be better to go with a small ad network if you think you'll stand out."
Tools
Dozens of ad networks are cropping up to serve the Facebook developers. Here are a few.
1. Lookery (lookery.com). This new Facebook-specific ad network aims to offer developers demographic profiles of their user bases. More targeted advertising could soon fetch a higher price.
2. Userplane (userplane.com). AOL-owned Userplane pays per minute of exposure rather than just per pageview, so it's good for applications like games that keep users highly engaged.
3. Google AdSense. Not new, but many developers consider it the best means of supplying relevant ads.
2: Attract sponsors
The play
Advertisers are already sponsoring apps. Besides being widely used, your application needs to offer companies a natural way to interact with their customers.
The front-runners
Likeness (2.9 million users). Offers quizzes that generate top-10 lists - an ideal branding vehicle - and matches them with those of friends with similar preferences.
FoodFight (2 million users). Virtual lunch money buys you food to throw at friends. Next up on its menu: chicken wings from a major food chain.
HotLists (1.6 million users). This app lets users define their personas by posting brands' logos, cleverly dubbed "stylepix," on their profiles.
The payoff
Building direct relationships with brands takes more time and effort, but it means higher-quality advertising and more control over how your users interact with it. Expect to earn multiple-dollar CPMs instead of the pocket change you'd get from the ad networks.
Tricks of the trade
1. Don't pitch big brands without big numbers. You'll need a large traffic base - at least a few million users - before top brands will pay attention.
2. Know who's looking at your pages and why. Analyze your user demographics so you can pitch your audience effectively to sponsors.(See "Tools," below.)
3. Let your users do the work. Incorporate brands that your users identify with, and they'll willingly spread the word.
4. Don't overdo it. Too much brand presence will scare away Facebook's sometimes advertising-averse audience.
Tools
Where to find help analyzing your traffic and users.
1. Google Analytics. Embedding Analytics into your apps is easy, and it churns out useful stats about where users are coming from.
2. Gigya (gigya.com). This startup tracks metrics like app stickiness and user adoption rates.
3. Appaholic (appaholic.com). This site tracks traffic growth by the hour, day, or week - critical when launching a new ad campaign.
3: Sell services
The play
As apps become more about utility and less about fun, opportunities will arise to sell digital services of lasting value to users. Eventually, they'll make purchases without leaving their profiles.
The front-runners
Files (43,000 users). Offered by Box.net, this online file-storage service turns a Facebook profile into a repository for members' digital media.
Picnik (206,000 users). A Facebook version of Photoshop.(Hello, Adobe?) Basic tools are free; advanced features are offered for an additional fee.
The payoff
If you're selling a real service, then you can have your cake and eat it too- try selling subscriptions and ads to double-dip on your traffic.
Tricks of the trade
1. Start with a free version. And make switching to a paid offering an easy process. Don't force users to leave Facebook to sign up.
2. Set logical limits. Decide carefully what you'll give for free and what you won't. And even the freebies must be valuable enough for customers to be willing to spend their time.
3. Research your price points. Box.net already had storage plans for businesses and professionals. But when it moved onto Facebook, the company rethought its pricing models and created a $25-per-year plan that's comparable to the cost of an external flash drive - the way most college students store important files.
4. Be tactful and timely. Box.net alerts its users when they're nearing their file or storage size limits, politely reminding them about its for-pay premium service.
Tools
Where to find a platform to process payments.
1. PayPal. A starter plan will cost you 2.9 percent plus 30 cents per transaction.
2. Google Checkout. The standard processing fee is 2 percent plus 20 cents per transaction.
3. Facebook. The company is rumored to be launching its own payment platform soon.
4: Sell products
The play
As Facebook increasingly becomes the center of people's digital lives, it's also becoming a venue for selling things - digital and otherwise - to its fast-growing audience.
The front-runners
Amazing Giftbox (127,000 users). Sends virtual Amazon merchandise.
Band Tracker (29,000 users). Searches upcoming concerts and links to ticket vendors.
Visual CD Rack (20,000 users). Lets users browse and buy music from a virtual CD rack.
The payoff
Most developers are going the affiliate route, offering product wish lists and then sending users to sites like Amazon.com or iTunes. Others, however, are directly selling such items as ringtones and T-shirts.
Tricks of the trade
1. Be a middleman. iLike makes its music-sampling apps simple and hands off sales to iTunes or Amazon via affiliate partnerships. Those directly selling hard goods need to prepare for the complexity of payment and delivery.
2. Keep it simple. Facebook has not yet become a place where people are likely to buy, say, a digital camera. But users are starting to purchase items that don't break the bank and extend Facebook's utility. XLR8 Mobile, for instance, is looking to sell ringtones and wallpaper on Facebook via custom storefront widgets. "We don't want to bring people to the store," says XLR8 Mobile CEO Perry Tell. "We prefer to bring the store to the people."
3. Give it away. Going viral is always the goal. One great way to get there is by offering free samples. Whether it's a digital download of a song or the image of an item, give your customers a taste of what they'll get before asking them to commit.
4. Don't rule out the odd. "Sometimes wacky, unusual, off-the-beaten-path stuff sells huge," Tell says. "Everyone is looking for the next Crazy Frog, so you must be willing to try lots of things."
Tools
1. Clearspring Technologies. This analytics service tracks exactly who's downloading an app and what they're buying through it. It also suggests when to double down on an item or sales approach that is working or, conversely, kill off those that aren't.
2. Garage Sale. Developers can use this Facebook shopping cart system run by Buy.com, which takes a 5 percent cut of sales.
3. Facebook Marketplace. The largest classified-ads community on the network, it's a good place to monitor buying trends. ![]()
When the Facebook platform debuted last year it was touted as the next big thing. Media, VC, startups and big companies shared the enthusiasm for its future. And no wonder: Facebook enabled access to 50 million users. You no longer needed to bring the audience to your app. Instead your app could be delivered to one of the largest audiences around the web. And not just delivered, but injected into a massive social network.
While it started great, it turns out things are not that simple. Three fundamental issues surfaced:
With these issues out in the open for the last year, the platform is suddenly not so compelling. How could this great idea go wrong?
There is little doubt Facebook's platform is revolutionary. Overnight it opened access to a massive audience. Big companies and startups just needed to write an app, submit it to the gallery and they have access.
From the development view the platform is good. Sure there are quirks, but people can build apps. Security and scaleability are wired into its core and there are APIs and libraries in popular languages.
Right now there are two types of Facebook applications: teasers and native apps. A teaser exposes partial functions of the application and offers users a click to leave Facebook to go to another site. Native apps are developed to run on Facebook.
The problem is, any existing site wants to build a teaser application. Most sites make money on ads and they have existing ad infrastructure in place and all they need is traffic. This is a product management nightmare because it isn't clear what info should be exposed. And the user experience is bad because users dislike jumping between Facebook and other sites.
Some companies built copies of their apps that live entirely on Facebook and mimic the functionality of the real one. This solution creates both engineering and marketing problems. Maintaining a duplicate code base is costly, and messaging users to come to the website or Facebook page is confusing. And the issue of monetization on Facebook remains.
The applications that live only on Facebook are clear winners. These are custom-designed for the platform.
Unlike Apple, Facebook did not build an infrastructure for paid applications. The only way to monetize the apps is via advertising. Yet social networks aren't natural for targeted ads. Certainly ads are served in pages, but their effectiveness has still to be determined .
Specifically, if talking about a large news site like New York Times, there's no way it can match its native ads on Facebook. New York Times sells high-CPM ads and has polished its targeting mechanism. Plain Facebook ads can't match that.
An app is free to serve more ads on its own Facebook pages, but then the reader will be seeing two types of ads and the ratio of ads to content becomes unbearable.
It would be an advance if Facebook
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We can see where this wouldn't quite go head to head competition wise with Wikipedia. It seems it has a different objective in terms of authorship which pretty much makes the site much differant than wikipedia.
Posted by: Nick Stamoulis | July 23, 2008 12:59 PM
...man, these guys are greedy.
Posted by: chris | July 23, 2008 2:16 PM
I work for HubPages.com, a prominent user-generated content site with an AdSense revenue share program that is probably more similar to Knol than Wikipedia is. Spam and inappropriate content are always a problem for sites like ours, and we're extremely interested in how Google will handle the moderation issue. They're probably also going to have to find a way to make content easier to find (we use keyword tags to help visitors locate what they're looking for more easily), and ensure that good content bubbles to the top in searches.
Over at HubPages we have HubScore and an efficient flagging system to this effect, but at least on Blogger, Google hasn't shown a great track record for eliminating splogs and bad content.
We'll be watching with interest.
Posted by: Maddie Ruud | July 23, 2008 3:07 PM
If anyone is interested in purchasing www.oondi.com which is a website similar to Google Knol, send an e-mail to info [AT] oondi [DOT] com. The time is now for these types of websites; the business model has just been validated. oondi.com also focuses towards other languages such as Dutch and French, which is unique in comparison to Squidoo, HubPages, Google Knol, etc...
Posted by: Ken | July 23, 2008 3:28 PM